Shipping policy

Order Confirmation:

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

Order Delivery:

At ReverieLuxe, we partner with a select network of verified fulfilment partners around the world to bring you the latest in luxury wellness and beauty innovations.

Some products ship directly from our partner warehouses to reduce waste and ensure freshness. Delivery times may vary depending on the item:

• UK & EU: 7–14 working days

• International: 10–20 working days

Once your order is placed and confirmed in stock, it will be dispatched within 5 working days. You’ll receive tracking details by email within 24 hours of dispatch.

If you haven’t received tracking information within 6 working days, please contact us at contact@reverieluxe.co.uk — we’re always happy to help.

Every product is authentic, quality-checked, and backed by our ReverieLuxe Customer Care Promise. Shipping details specific to each product are listed on its product page.

Damages:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to contact@reverieluxe.co.uk so that we can open an insurance claim on your behalf.

Cancellations & Refunds:

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.